What do I do if a Wonderbook won't turn on?

What do I do if a Wonderbook won't turn on?


What do I do if a Wonderbook won't turn on? 


The first step to take is to make sure the Wonderbook is charged.  If the Wonderbook is already charged and will not turn on, perform a hard reset by holding down the power button for 15 seconds. If you are still experiencing difficulties our Customer Experience Team can be reached via email at cx@findaway.com or phone at 877-893-0808. You can also live chat with a member of our team here. 

 





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